Frequently Asked Questions

Here are some of our most Frequently Asked Questions. If your question isn't answered here and you’d like more information, please contact us

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What is my.edaith?

Your account for everything you have completed: your results, your Practice Pathway and your certificate, on any device. It is separate from the Practice Library and from your Edaith store account. There is no password. Enter your email address at my.edaith.com and we send you a one-time sign-in link.

I did the Fit Check. Is that the same as a Capability Profile?

No, the Task+Tech Fit Check is free and looks at your tasks: how each one runs now and where it could sit. A Capability Profile looks at you: where you stand across the competencies in a skill, and what to build first. Your Fit Check PDF arrives by email and is not stored in my.edaith.

I signed in to my.edaith but cannot see my results.

Your results are tied to the email address you entered on the Capability Profile form, which is not always the address you ordered with. Sign in with the address you entered on the form. If you are not sure which that was, contact us.

Trouble with logging in for the Practice Library? Try these fixes

Purchasers of Essential Skills Series publications receive complimentary access to the corresponding Practice Library.

Log in

To access the collection, sign in to the Edaith website. Enter the email address that was used to purchase the Essential Skills Series publication.

Sign in code

Once your email address is submitted, you will be emailed a code to enter on the sign-in page. Haven't received it? Check your junk email folder (and move it to your inbox).

Can't see the Practice Library?

Make sure you are logged in with the email address you used for your purchase.

Not working?

Contact Edaith

How long will it take to receive my order?

Your order will be dispatched within 5 business days AEST from when the order is placed.
Business days include Monday to Friday, excluding Public Holidays.
For shipping times based on your location please visit our shipping page
Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues and other influences (such as severe weather conditions) that are beyond the control of Edaith.

If an item is not in stock, can I be notified when it is available?

Yes, you can! Go to the product you wish to purchase and click the 'Notify me when available' button. An email address field will appear. Once you sign up, you will be notified when the item is in stock.

Which countries do you deliver to?

Edaith ships from Sydney, Australia.
For customers outside of Australia, Edaith's Essential Skills Guides can be purchased with fast, local shipping via Amazon
International shipping from Edaith.com is currently available to Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States.

Will I have to pay for customs and duties?

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Edaith is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Do you have a store?

Edaith does occasional pop-ups in Sydney. Sign up for the free update to be first to find out where. Pop-ups are announced 1-2 weeks before the event.

What payment methods do you accept?

We are currently accepting:
Visa, Mastercard, Amex, PayPal, Apple Wallet, Google Pay, EFTPOS.

Can I change my order?

We start processing orders soon after they are placed and so cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping information before placing your order.
If you have an urgent change contact Edaith immediately and we’ll try and assist. Once the order has left our premises we are not able to make any changes.

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