Refund policy

Returns accepted for 30 days

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging, or packaging that will ensure it arrives undamaged. You’ll also need the order number.

Customers are responsible for the postage cost for change of mind returns. Within Australia for 1 item the return postage cost is up to $10.50 depending on where you live.

If your item arrives damaged please get in touch so we can provide a replacement. If your purchase has not met expectations please let us know, you will receive a full refund.

To start a return, contact us. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customer provides return shipping

Shipping costs for the return are non-refundable and will be deducted from the refund amount. You can always contact us for any return questions. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@edaith.com.