High levels of consumer trust in generative AI

In a survey of 10,000 consumers over the age of 18 in 13 countries across the US, Europe, and Asia Pacific: UK, US, Australia, Canada, France, Germany, Italy, Japan, Netherlands, Norway, Singapore, Spain, and Sweden.

 


Seventy-three percent of consumers trust content written by generative AI. There was little variation in trust levels across age groups and by gender, however trust levels increased with household income levels.

Over half of the respondents (53%) trust generative AI to assist with financial planning
Two-thirds (66%) of consumers would be willing to seek advice from generative AI for personal relationships or life and career plans, with Baby Boomers the most likely (70%) age group to use it for this purpose.

 

Source: Capgemini, 73% of consumers globally say they trust content created by generative AI 

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